3/29/2024 2:33:00 AM
By Kimberly Thomas
I will never shop or recommend AFW again. We spent $3000 on a recliner sectional sofa. It's less than 2 years old and the reclining mechanism broke. I paid $50 for their repair guy to come out and figure out what piece was broken. Only to get an email (not even a phone call) to tell me the part is not made anymore and to try "Amazon or ebay." Unbelievable! So now I'm stuck with a broken couch. Their customer service rep actually told me this happens a lot. So very disappointed that this is how they treat customers.
3/29/2024 1:33:24 AM
By Natasha Richardson
3/29/2024 1:17:08 AM
By Steven Thomas
Very disappointed, they do not stand behind their products. Purchased a sectional couch with power footrests less than 2 years ago. Power function on one section no longer works. We paid for a repair visit, they said they would order a part. Just informed (via email) that part is no longer available and I should try Ebay. Terrible service!
3/28/2024 6:22:08 PM
By Joyce Thomas
3/28/2024 7:55:40 PM
By Megan Hamblin
Originally loved American Furniture, but I am so disappointed. I bought a long cabinet and couch less than a year ago and they’re already falling apart. I opened my cabinet the other day and the door fell off. Contacted them for my 1-year warranty and they said it wouldn’t be covered, even though I named a number of things that have broken. Why give us a warranty if nothing is covered? My couch is also majorly slouching and ripped in a few places, but I can assume that won’t be covered either. Don’t expect quality here! The only reason I gave 2 stars is because delivery was super quick and easy.
3/28/2024 5:36:37 PM
By John Wheat
3/28/2024 5:24:45 PM
By Linda Cross
3/28/2024 4:04:39 PM
By Yesenia Pulido
Alway great services!
3/28/2024 4:45:15 PM
By karen priest
Great communication, brought furniture in placed where I wanted. Explained the adjustable bed briefly. Placed the controllers on each side of bed tested to make sure working properly!
3/28/2024 3:26:25 PM
By Kathleen Reid
Everything was perfect as always!
3/28/2024 7:16:29 AM
By Angela Ceja
Compre una sala y me salió defectuosa no compren en esta tienda la regrese y me quitaron el 15 % del valor de lo que pague no ay con quien hablar es injusto pues recibí algo muy diferente de mala calidad además borran los comentarios no ay manera no compren aquí tendrán mala experiencia la calidad de sus muebles a bajado drásticamente
3/27/2024 10:50:08 PM
By Terry Smith
We have purchased several reclining sofa and chair sets at AFW. The people who work there are good the furniture we purchased not so much. We’ve just purchased our third set. The chair is less than 4 weeks old and the power mechanism has fallen out and there is an empty whole there now. Repairman will come next week. We bought a set less than 2 years ago and the seat cushion sunk in and it won’t be fixed because the manufacturer doesn’t have the part, so we’re stuck with it. The same seat cushion problem happened to the set we purchased before that. The difference between the 2 sets is, the first one lasted almost 3 years. We’re done with AFW and I am going to try to return this trash and get my money back.
3/27/2024 7:21:46 PM
By Monica Miller
The delivery guys were so polite and they helped us so much. They are very helpful and I’d definitely recommend them to anyone!!!!!
3/27/2024 7:13:09 PM
By Wd Recovery
Amazing. From Sales to Delivery. The delivery gentlemen were professional, courteous, and assembled to perfection...
3/27/2024 4:33:32 PM
By Derrick Taylor
3/27/2024 5:30:11 PM
By Kimberly Y
3/27/2024 3:55:20 PM
By Gina Palm
3/27/2024 5:08:05 PM
By Jeff Foster
Great sales people and service.
3/26/2024 7:52:42 PM
By Ali Maldonado
I love my new table thanks guys
3/26/2024 5:19:41 PM
By Kelly Chaplin-Dahl
We generally always find what we are looking for at AFW at excellent prices. Delivery is fast and communication is great.
3/26/2024 6:15:39 PM
By Dianna Miller
3/26/2024 5:59:06 PM
By Diana Ramirez
3/26/2024 3:46:13 AM
By Jennifer Sweet
3/25/2024 10:10:17 PM
By Kayla Armentor
3/25/2024 8:47:20 PM
By Ricardo Rodriguez
Bought some couches here both customer service and delivery was great
3/25/2024 8:15:09 PM
By RB Montes
Awesome customer service. We were well-received by the salesperson. And most of all, we got what we want to buy for our place.
3/25/2024 5:08:03 PM
By Ginnette Thomas
Nice young men fast set up cam and went 💕🙏🥂
3/25/2024 3:51:31 AM
By Janelle
Is it just me or has this location went downhill a bit? Service seems a bit less these days and we haven’t been able to find any decent dining rooms sets in forever. While we did find a dresser for our guest room this past week we had to go elsewhere for a solid and real wood table for our dining room. So much of the furniture here is cheaply made and with kids we need a great table to withstand years and be durable.
3/25/2024 3:21:57 AM
By Kirsten Boyd
Had the best customer service experience today at the Glendale store. First person we flag down happened to be the store manager John. He took us all around and helped us find exactly what we needed. I grew up in the Denver area and I've known of Jake jabs since I was a little girl.. his TV commercials were famous and we couldn't wait to see what tiger or animal he was gonna have with him. How thrilled I was today to see the wonderful stuffed animals for sale. And they are such an amazing price I had to get 2! It was easy to find people in the red vests. We flagged down Abdul and he got us the dining room chairs that we needed. Also a shout out to Dakota. We were in and out of there in no time. I had so much fun I can't wait to go back. Thanks John. All your people were great and I had a Perfect shopping experience!
4/22/2021 1:30:11 PM
By Angie Avers
Mike was great in helping me pick out my furniture. Every was great. Looking forward to buying more pieces soon.
3/24/2024 7:38:33 PM
By Vernetta Mackbee
The guys where very professional and quick.
3/24/2024 5:05:39 PM
By Nagireddy Bandatmakuru
3/25/2024 12:05:50 AM
By Ralph Geddes sr
3/24/2024 5:20:51 PM
By Ross McIntyre
3/25/2024 12:34:25 AM
By Fleasha Vaughn
3/24/2024 6:12:53 PM
By John Lee
3/24/2024 8:25:18 PM
By Ron Roane
3/24/2024 3:30:40 PM
By Andria Burt
3/24/2024 3:40:51 PM
By Debra Lester
For reasonable pricing balanced with selection they can't be beat. They don't offer interest free finance but that allows them to keep prices down.
3/23/2024 9:37:49 PM
By patrice sienko
Busy place because if their great prices!
3/22/2024 7:50:38 PM
By Steve Willis
3/18/2024 9:41:30 PM
By Judy H
3/22/2024 10:51:07 AM
By Gary Marston
Sales staff at the Glendale store were very helpful and very professional. I would recommend this store to everyone.
3/21/2024 5:29:27 PM
By Mary Ayala
I had a great experience from my sales person to the delivery people. I would suggest if you want quality furniture for a reasonable price that you go to AFW.
3/23/2024 8:07:00 PM
By 2Hot2roof1
Very Satisfied with my purchase and delivery service. Thank you.
3/19/2024 8:11:35 PM
By Fatima B.
Always first place I go to look for furniture. Large selection, great prices and the delivery service is great.
4/2/2022 7:00:49 PM
By Jeff Boyd
The best crew
3/20/2024 7:15:56 PM
By Andrea Mann
Great customer service! Delivery men worked quickly to build the bunk bed. Just all around a great experience.
3/18/2024 4:34:44 PM
By Lisa Nicholas
3/21/2024 3:23:12 PM
By Cyndieee Rojas
Great service
3/20/2024 4:28:02 AM
By Marle Bush
3/19/2024 6:52:50 PM
By Ed Barick
3/23/2024 6:26:27 PM
By James Chandler
3/22/2024 8:34:06 PM
By Alex Udave
This place is amazing all around. Great customer service with Gloria, best moving people. Best policies for returns. Quality products 👌 👏 ✨️
3/19/2024 4:26:51 PM
By Bruce Miranda
3/20/2024 12:57:27 AM
By Donna May
Love our patio furniture.
3/23/2024 3:14:06 PM
By Brett Buhl
Sales and service amazing. My sales associate Jim R. was very helpful and knowledgeable.
3/22/2024 8:35:21 PM
By T R
Shopped in warehouse, salesman was grat. I added 1 morwvpiece online later from home. Out of town delivery.
Was kept up to date. Delivery team was professional & friendly.
5 stars all around!!
3/23/2024 4:36:48 PM
By Haley Sherwood
3/23/2024 6:46:09 PM
By Bud Wells
3/23/2024 6:07:10 PM
By Jo Ann Vroman
Perla was great, kind and a lot of patience with us.
3/20/2024 2:28:12 PM
By Donna Patch
Co Ka is a great home furnishing consultant. Knowledgeable - very!
Helpful too but not hovering, so you can take your time to make a choice. She explains things about each item in detail to help you make a choice that suits your needs and space where the furniture will be going. She is a great!
3/21/2024 3:06:18 PM
By Karima Mourabit
3/20/2024 10:52:12 PM
By Olivia Corpuz
Good service and Chona employee in American furniture helps us , what we want to purchase excellent, employee . Prices are unbeatable.
3/22/2024 10:15:19 PM
By Neal Franco-Norris
3/18/2024 4:55:43 PM
By Connie Bradford
Though some may find American Furniture to have great products and service, my experience today was not great at all. If your warranty expires they, are rude and don’t want to listen to your complaints or issue and the warranty representative will disconnect your call. I will not buy from American Furniture in the future.
3/22/2024 11:42:22 PM
By E. Elttayef
3/20/2024 4:12:07 AM
By Debra Milton
3/18/2024 6:03:01 PM
By Melissa Ingraham
I always find amazing furniture at great prices. The delivery was efficient and the men were polite.
3/23/2024 8:38:20 PM
By Heather Bryduck
3/19/2024 5:24:13 PM
By Amy Good
Wonderful experience from beginning to end. I will definitely be making more purchases in the future from Ms. Claudia!
3/18/2024 5:25:20 PM
By Patty Dominguez
3/21/2024 8:04:19 PM
By Grateful Jim
Great service in store, great price and great delivery team. Lots of product to choose from. Enjoyable place to shop, wife loves it.
3/23/2024 8:54:41 PM
By Gary
Great selection of furniture, sales people friendly and helpfull delivery on time drivers very friendly and courteous.
3/21/2024 5:34:23 PM
By Sean Hill
Excellent price, service and selection.
We just filled a new home with furniture from AFW.
Zach my spirit animal and my go to for all things AFW.
Thanks gang!
3/20/2024 5:07:16 PM
By LaVonne Bour
3/23/2024 7:42:24 PM
By Mommy Dearest
AFW delivery men were very friendly and careful with the big, HEAVY electric recliner I purchased. Sales lady was friendly, helpful and wasn’t pushy, nice combination.
3/20/2024 6:24:05 PM
By Christina Berumen
3/18/2024 8:07:26 PM
By Serena Denning
All the staff members at AFW were friendly, professional, and helpful. At the store, Ben took the time to explain the furniture material to us. The delivery was fast and the workers were efficient and made sure all my questions were answered. I would highly recommend the store for all your furniture needs.
3/22/2024 3:42:56 PM
By Santiago Valdez
The couch set came in excellent condition!
3/19/2024 4:28:29 PM
By harley man
From sales to delivery outstanding 👏 👌
3/22/2024 8:31:46 PM
By Jeff Andretti
Very professional
3/22/2024 11:34:29 PM
By State Forty Eight
3/20/2024 4:52:17 PM
By fatima granados
3/23/2024 1:01:00 AM
By unanimous
3/21/2024 7:54:33 PM
By Betty Kennedy
We love Chona. She was so friendly and helpful.
3/19/2024 6:59:34 PM
By Doris West
3/20/2024 6:53:03 PM
By Ron Tjaden
Love the prices and the overall selection. My salesperson, Jackie F. was amazing! Professional, courteous and easy to talk to about any concerns I may have had. She suggested a sale quote on the items I wanted because I hadn’t closed on my property yet. It was just a matter of paying for the items I wanted to purchase once I closed. The delivery guy’s were amazing as well! Professional, cautious and aware of their surroundings and very efficient!
3/21/2024 7:42:11 PM
By Marion Posluszny
Jonathan was a knowledgeable sales associate, hands down most professional and helpful experience. I would definitely recommend him to friends and family for furniture sales.
3/18/2024 6:36:41 PM
By Vanessa Neuman
Love love love this store! From the moment I walked in till today when they installed my couch I never felt pressured, and was treated so very nice!
3/23/2024 8:33:02 PM
By mynor ramirez
Amazing customer service.
Looking forward to buy our next future from AFW. Thank you
3/19/2024 3:22:09 PM
By Marie V
3/20/2024 3:45:53 PM
By Adilah Muhammad (Sabirah Queengod)
3/17/2024 8:46:13 PM
By Jesse Mckinster
Awesome. Delivery and installation. So quick and thorough.
3/17/2024 6:57:26 PM
By Warren
3/17/2024 7:05:25 PM
By Chris Jackson
3/17/2024 2:25:53 PM
By Wes McClain
3/16/2024 7:16:57 PM
By Altha Croom
3/16/2024 3:55:26 PM
By Felis M
3/16/2024 7:38:40 PM
By Erica Biamonte
Gloria was so patient and helpful on the showroom floor. She was able to give quick quotes on the items we looked at.
Our delivery was seamless even with us being 2 hours away. The delivery guys were amazing as well. Thanks!